Helpful questions & answers
We understand that arranging a funeral often comes with many questions — especially during an emotional and uncertain time. Below are some of the questions we’re commonly asked. If you don’t find what you’re looking for, our team is always here to help.
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What should I do first when someone dies?
In most situations, a doctor or nurse will need to confirm the death and issue a medical certificate. Once this has happened, you can contact us at any time — day or night.
From your first call, we can guide you through the next steps and take care of the practical arrangements, allowing you to focus on yourself and your family.
When should I contact the funeral director?
You can contact us as soon as you feel ready. Many families choose to call us shortly after a death has occurred, while others take some time first — both are completely okay.
We are available 24/7 and will support you at your pace.
Do I need to arrange everything straight away?
No. While there are some practical steps that need to be taken, there is no need to rush decisions.
We will guide you gently through the process, helping you understand what needs attention now and what can wait until later.
Can we personalise the funeral service?
Yes — absolutely. Every farewell should reflect the life being honoured.
Services can be traditional, contemporary, simple, or highly personalised. Music, readings, photos, cultural traditions, and meaningful personal touches are always welcome. We will support what feels right for you and your family.
Can family members be involved in the funeral?
Yes, as much or as little as you wish.
Some families like to be closely involved — for example, arranging flowers, choosing music, designing service sheets, or adding personal touches. Others prefer to leave arrangements with us. There is no right or wrong approach.
Do we have to have the service at a funeral home?
No. Funeral services can be held in many locations, including:
Our chapel
A church
A private home
An outdoor or meaningful location
We’ll help you explore options and manage the practical considerations for your chosen venue.
What is the difference between burial and cremation?
Burial involves interment in a cemetery or burial ground, while cremation involves cremating the person who has died, with ashes returned to the family or placed according to their wishes.
We can explain both options clearly and help you decide what feels right for your family or reflects your loved one’s preferences.
How much does a funeral cost?
Funeral costs vary depending on the type of service, personal choices, and arrangements involved.
We believe in clear, honest pricing and will talk through options openly with you — including fixed-price funeral options if that is something you wish to consider. Our focus is on helping you create a meaningful farewell that sits comfortably within your budget.
Do you offer fixed price funerals?
Yes. Fixed-price funerals are available for families who prefer clarity and simplicity.
These options include essential services and support, with clear inclusions outlined from the beginning. We’re happy to explain what’s included and help you decide whether a fixed-price option is right for you.
Can funerals be pre-planned?
Yes. Pre-planning allows you to record your wishes in advance, giving peace of mind to both you and your family.
Pre-planning is flexible, can be updated at any time, and carries no obligation. Our team can talk you through the process whenever you feel ready.
What happens after the funeral?
Support doesn’t end on the day of the service. We’re available to help with any follow-up questions, documentation, or guidance you may need.
If you would like information about grief support or community resources, we can also help point you in the right direction.
What if I still have questions?
That’s completely okay. Every situation is different, and not all questions can be answered on a single page.
If you’d like to talk, ask a question, or simply have someone explain things in plain language, our team is always here to help.
If you’d like to talk, ask a question, or begin arrangements, our team is available 24 hours a day to support you with care and understanding.
You don’t have to navigate this alone — we’re here to help.
Celebrating life - your way
Here for you, anytime
Our team is available 24 hours a day to support you when you need us.
Get in touch
Address: 1358 Eruera Street, Rotorua
Phone: 07 347 0069
Mobile: 027 2274246
Email: office@collingwoodfuneralhome.co.nz
